1. Booking Appointment Online:
   Booking Appointment Online is available at least 2 (two) days before your desired Doctor Consultation schedule date.
2. On the appointment day, please arrive at the KMN EyeCare registration section at the time you have chosen.
3. Commitment Fee Booking Appointment Online: IDR 100,000 to be applied towards the doctor’s consultation fee.
4. Cancellation
   1. By Patient:
      • If for one reason or another the patient is unable to attend on the scheduled date, then the patient can request to be rescheduled for a period of 2 (two) weeks from the original schedule. If not rescheduled within the 2 (two) week period, the "Commitment Fee" of Booking Appointment Online will be forfeited and lost.
      • Rescheduling must be made no later than 2 (two) days before the original schedule.
      • Rescheduling can only be done 1 (one) time.
      • Changes to choice of Doctor, consultation schedule and / or KMN EyeCare location are dependent on available slots.
   2. By KMN EyeCare
      • For one reason or another such as due to an emergency operation, the doctor may be unable to practice, so the consultation time needs to be rescheduled.
      • If something unexpected happens as indicated above, the patient can cancel his visit to KMN EyeCare and the "Commitment Fee" will be returned in full or the patient can reschedule his or her visit without being charged a "commitment fee".
      • Refund process is no later than 10 (ten) working days through bank transfer appointment.
5. All Booking Appointment Online cannot be transferred to other parties for any reason.

Notes:

• For new patients, you will be asked to complete the required personal data / information. This will reduce your registration / queuing time at KMN EyeCare. However, if you do not want to complete it now and wish to be assisted by our officers, you can do so after arriving at KMN EyeCare.
• We greatly appreciate you for completing this data / information accurately and completely as this data will be stored directly in our system. The data is very important and will be used to assist fulfilling your needs during treatment at KMN EyeCare.